FAQ

Questions about ordering

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

Can I change my delivery address after I have placed an order?

Unfortunately, we cannot change the delivery address after you place your order. Please double-check your details before confirming your purchase.

Can I change or cancel my order before it has been shipped?

To ensure short delivery times, we ship packages as quickly as possible. Therefore, we cannot guarantee that orders can be canceled or changed. If in doubt, please contact our support team: info@puissancelevent.com

How do I enter a gift card or discount code for an online order?

You can enter voucher codes during the ordering process.

What payment options are available?

All payments and credits are made in the currency underlying the purchase. We accept the following payment methods:

Credit card (VISA, MasterCard)
PayPal
Klarna (Pay now, pay later)
Apple Pay and Google Pay
Online transfer (SOFORT)
UnionPay
American Express
eps transfer
Shop Pay
Immediately

Payment options may vary by country.

RETURN & REFUND

What are the refund policies?

Returns:

Anything purchased online can be returned to our warehouse within 14 days.
To return the item, please email us at info@puissancelevent.com and we will assist you.
The costs for returning purchased items are the responsibility of the customer.

Conditions for returns:

All products must be returned within 14 days of delivery.
All products must be unworn and unwashed.
All original Puissance Le`Vent labels must remain attached to the products.

Notes:

The costs and risks associated with a return shipment are the responsibility of the sender.
Please ensure that you retain the deposit receipt until the refund or exchange has been processed.

Customer service:

For further assistance with returns or exchanges, please contact our customer service: info@puissancevent.com .

When will I receive my refund?

If our Quality Department is satisfied that the returned items meet the return acceptance criteria, you will be issued a refund within 10-15 days. The refund will be processed via the original payment method. The refund does not include shipping costs.

Any order paid for with a gift card, eGift Card, or store credit will be automatically refunded as store credit.

What is the return address?

The return address is:

Büchsenweg 30A

13409 Berlin

Germany

What should I do if the product is incorrect or arrives damaged or defective?

If you received a defective or incorrect item, we will help you resolve the issue as quickly as possible. Please contact info@puissancelevent.com and send us photos and a description of the defect. Please also provide us with your order number so we can locate your order.
We will get back to you as soon as possible and find a solution.

Shipment

Do you offer international shipping?

No, we only ship to Germany, Switzerland and Austria.

My order was not delivered in full

Please contact info@puissancevent.com . Please send photos of the shipping box.
We will then take care of your request immediately.

My shipment tracking shows that the shipment was announced electronically

This means your order is already packed and ready to ship and has either not yet been picked up by the shipping company or the shipping company has not yet scanned the package. The status is usually updated within 1-2 days. If the status is not updated, please contact info@puissancelevent.com .